Forms and Resources for PromiseCare Members

Senior Services, Senior Transportation, General Services Phone Numbers

  • Medicare: 1-800-633-4227 (TTY users call 1-877-486-2048)
    Get information 24 hours a day, 7 days a week. Visit www.medicare.gov to view a copy of the ‘Medicare and You’ handbook. See section ‘Programs for People with Limited Income and Resources’.
  • Social Security Administration: 1-800-772-1213 (TTY users call 1-800-325-0778)
    Monday through Friday: 7:00 a.m. – 7:00 p.m.
  • California Department of Aging: 1-800-510-2020
  • Disabled Members Access (Transport): 1-909-383-1680
  • Elderlink: 1-800-613-5772
  • Hear Now (Hearing Aides): 1-800-648-4327
  • HICAP (Insurance Counseling): 1-800-434-0222
  • Home Energy Assistance Program (HEAP): 1-909-891-3939
  • Ombudsman: 1-909-891-3928
  • Omnitrans Hotline (ACCESS): 1-800-966-6428
  • Retired Seniors Volunteer Program: 1-909-384-5414
  • San Bernardino County Adult Protective Services: 1-909-891-9019
  • San Bernardino County Dept. of Aging & Adult Services: 1-909-891-3900
  • Senior Information & Assistance: 1-800-510-2020
  • VIVA! (Senior Housing Referral): 1-800-934-8482

Affirmative Statement

PromiseCare decision making is based only on appropriateness of care and service and existence of coverage. PromiseCare does not specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage. Financial incentives for PromiseCare decision makers do not encourage decisions that result in under-utilization.