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PromiseCare Medical Group
Effective Date: March 12, 2026
Last Updated: March 12, 2026
This Cookie Policy explains how PromiseCare Medical Group (“PromiseCare,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our websites at promisecare.com, promisecaremanagementservices.com, hemetcommunitymedicalgroup.com, and all affiliated PromiseCare websites (collectively, the “Sites”).
This policy should be read alongside our Privacy Policy and our HIPAA Notice of Privacy Practices.
Important: The cookies and tracking technologies described in this policy operate on the public-facing portions of our Sites. They are not used within the secure Patient Portal. No protected health information (PHI) is collected through the cookies described in this policy.
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to website operators about how visitors use their sites.
Cookies can be:
What they do: These cookies are essential for the Sites to function. They enable core features such as page navigation, form submission, and access to secure areas of the Sites. Without these cookies, services you have requested cannot be provided.
Can you opt out? No. Because these cookies are strictly necessary for the Sites to operate, they cannot be disabled.
Examples of what they do:
What they do: We use Google Analytics to collect information about how visitors use our Sites. This includes which pages are visited most often, how long visitors spend on each page, where visitors come from (referral source), and how visitors navigate through the site. This information helps us improve the Sites and the experience we provide.
Who sets them: Google LLC (third-party)
Data collected: Anonymous/pseudonymous usage data including IP address (anonymized), browser type, device type, pages visited, session duration, and referral source. Google Analytics does not collect PHI through our Sites.
Google’s Privacy Policy: https://policies.google.com/privacy
Can you opt out? Yes. You can opt out of Google Analytics tracking by:
What they do: These cookies allow the Sites to remember choices you make and preferences you set in order to provide a more personalized experience. For example, they may remember your language preferences or your location for provider search purposes.
Can you opt out? Yes, through your browser settings or our cookie consent banner. Note that disabling functionality cookies may affect the performance of certain Site features such as provider search.
What they do: We use Google Places, a service operated by Google LLC, to power our provider search and location-finding features. When you use the provider search on our Sites, Google Places may collect information about your device’s approximate location (with your permission) and your search inputs in order to return geographically relevant results.
Who sets them: Google LLC (third-party)
Google’s Privacy Policy: https://policies.google.com/privacy
Can you opt out? You can disable location access for our Sites through your browser or device settings. Disabling location access will not prevent you from using provider search — it will simply prevent location-based pre-filling of search fields.
What they do: We use Microsoft Clarity, a behavior analytics service provided by Microsoft Corporation, to understand how visitors interact with our Sites. Clarity collects anonymized data including mouse movements, clicks, scrolling behavior, and session recordings (visual replays of user sessions on our public pages). This information helps us identify usability issues, improve navigation, and enhance the overall experience on our Sites.
Who sets them: Microsoft Corporation (third-party)
Important: Clarity is only active on the public-facing portions of our Sites. It is not used on the Patient Portal, appointment scheduling pages, intake forms, or any page where protected health information (PHI) may be entered. Clarity is configured to automatically mask all text inputs, preventing the collection of any information you type into forms on our Sites.
Data collected: Anonymized/pseudonymous interaction data including mouse movement, click and scroll patterns, session recordings, heatmap data, and device/browser information. Clarity does not collect PHI.
Microsoft’s Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
Can you opt out? Yes. You can opt out through our cookie consent banner when you first visit our Sites, or by adjusting your browser’s cookie settings to block third-party cookies.
When you first visit our Sites, you will be presented with a cookie consent banner asking for your consent to place non-essential cookies (analytics, functionality, and location cookies) on your device. You may:
Most browsers allow you to control cookies through their settings. You can:
Please note that blocking all cookies may significantly affect the functionality of our Sites and other websites you visit. For instructions specific to your browser, consult its help documentation:
PromiseCare honors the Global Privacy Control (GPC) signal. If your browser or browser extension transmits a GPC signal when you visit our Sites, we will treat it as a valid opt-out of the sale or sharing of your personal information under California law (CPRA § 1798.135).
Our Sites do not currently respond to Do Not Track (DNT) signals from browsers. We rely on our cookie consent banner and GPC signal recognition as our primary mechanisms for honoring user opt-out preferences.
If you are a California resident, your personal information collected through cookies is subject to the rights described in our Privacy Policy, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of your personal information.
To opt out of the sale or sharing of your personal information collected through cookies, click the Do Not Sell or Share My Personal Information link in the footer of our Sites, or contact us using the information below.
PromiseCare is a HIPAA-covered entity. The cookies and tracking technologies described in this policy operate only on the public-facing portions of our Sites and do not collect, process, or transmit protected health information (PHI). The Patient Portal is operated through a separate, secure platform and is not subject to this Cookie Policy.
If you have concerns about the privacy of your health records or PHI, please review our HIPAA Notice of Privacy Practices.
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or in applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes, we will display a prominent notice on the Sites. We encourage you to review this policy periodically.
If you have questions about this Cookie Policy or how we use cookies and tracking technologies, contact us at:
PromiseCare Medical Group
1545 W. Florida Ave., Hemet, CA 92543
Phone: (951) 390-2840 | TTY: 711
Email: contact@promisecare.com
Online: promisecare.com/contact-us/