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Accessibility Statement

PromiseCare Medical Group Effective Date: March 12, 2026 Last Updated: March 12, 2026

Our Commitment to Accessibility

PromiseCare Medical Group is committed to ensuring that our websites — including promisecare.com, promisecaremanagementservices.com, hemetcommunitymedicalgroup.com, and all affiliated PromiseCare websites (collectively, the “Sites”) — are accessible to all individuals, including people with disabilities. We believe that equal access to healthcare information is a right, not a privilege. We are actively working to improve the accessibility of our Sites in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and California accessibility standards.

Standards We Follow

We aim to meet or exceed the following standards:
  • WCAG 2.1 Level AA — The Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C), Version 2.1, Level AA conformance criteria
  • ADA Title III — Requirements applicable to public accommodations under the Americans with Disabilities Act
  • Section 508 of the Rehabilitation Act — Electronic and information technology accessibility standards applicable to federally funded entities, including Medicare and Medicaid participants
  • California Unruh Civil Rights Act — California’s civil rights law providing equal access to all business establishments

Current Accessibility Features

We have implemented or are working to implement the following accessibility features across our Sites:
  • Keyboard navigation — All pages can be navigated using a keyboard without requiring a mouse
  • Screen reader compatibility — Pages are structured with semantic HTML, ARIA labels, and descriptive alt text for images to support screen readers such as NVDA, JAWS, and VoiceOver
  • Text resizing — Text can be resized up to 200% without loss of content or functionality
  • Color contrast — Text and interactive elements use sufficient color contrast ratios to meet WCAG 2.1 AA standards
  • Captions and transcripts — Video content published on the Sites includes closed captions; transcripts are provided where applicable
  • Descriptive link text — Links use descriptive text rather than generic phrases like “click here”
  • Form labels — All form fields include visible labels and accessible instructions
  • Skip navigation links — A skip-to-main-content link is provided to allow keyboard users to bypass repetitive navigation

Known Limitations

While we strive for full WCAG 2.1 Level AA compliance, some areas of the Sites may not yet fully meet all accessibility standards. Known areas we are actively working to improve include:
  • Third-party embedded tools, including the patient portal operated by NextMD, are subject to their own accessibility standards and are outside PromiseCare’s direct control. We are working with all third-party vendors to promote accessibility best practices.
  • Third-party embedded tools (including the patient portal operated by NextMD) are subject to their own accessibility standards and are outside PromiseCare’s direct control
We are committed to addressing known accessibility gaps on an ongoing basis and to incorporating accessibility review into all future website updates and redesigns.

Assistive Technology Support

Our Sites are designed to be compatible with the following assistive technologies:
  • Screen readers: JAWS, NVDA, VoiceOver (iOS and macOS), TalkBack (Android)
  • Voice control software: Dragon NaturallySpeaking
  • Keyboard-only navigation
  • Browser zoom and text enlargement features
  • High contrast display modes

Patient and Member Accommodations

In addition to our digital accessibility commitments, PromiseCare Medical Group provides the following accommodations to patients and members with disabilities:
  • Sign language interpreters — Available by request for in-person appointments at PromiseCare facilities. Contact Member Services at (951) 390-2840 (TTY: 711) to arrange an interpreter.
  • Alternative formats — Patient information, notices, and forms are available in large print, audio, and accessible electronic formats upon request.
  • Language assistance — Free interpreter services are available for patients and members whose primary language is not English. See our Nondiscrimination Notice for details.
  • TTY services — Patients and members who are deaf, hard of hearing, or have speech difficulties may reach us via TTY at 711.
These accommodations are provided at no charge and are available regardless of whether a patient exercises any privacy rights.

Section 508 Compliance

As a recipient of federal financial assistance through participation in Medicare and Medicaid programs, PromiseCare Medical Group is committed to meeting the electronic and information technology (EIT) accessibility standards established by Section 508 of the Rehabilitation Act (29 U.S.C. § 794d) and implementing regulations at 36 C.F.R. Part 1194. If you experience difficulty accessing any PromiseCare electronic content or information system due to a disability, please contact us using the information below so we can provide the information in an accessible alternative format.

Feedback and Accessibility Requests

We welcome feedback about the accessibility of our Sites. If you encounter an accessibility barrier, cannot access any content, or need information in an alternative format, please contact us: PromiseCare Medical Group — Accessibility 1565 W. Florida Ave., Hemet, CA 92543 Phone: (951) 390-2840 | TTY: 711 Email: contact@promisecare.com Online: promisecare.com/contact-us/ Please provide:
  • The URL of the page you were trying to access
  • A description of the accessibility barrier you encountered
  • Your preferred contact method for our response
We aim to respond to accessibility feedback within 2 business days and to provide an accessible alternative or resolve the reported barrier within 5 business days of receiving your request, consistent with regular PromiseCare business hours.

Formal Complaints

If you are not satisfied with our response to your accessibility request, you may file a complaint with: U.S. Department of Justice — ADA Information Line Phone: 1-800-514-0301 | TTY: 1-800-514-0383 Online: www.ada.gov/filing-a-complaint/ U.S. Department of Health and Human Services — Office for Civil Rights Phone: 1-800-368-1019 | TDD: 1-800-537-7697 Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf