PromiseCare Medical Group
Effective Date: March 12, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Introduction
PromiseCare Medical Group, including its affiliated physician groups — Hemet Community Medical Group, Family Senior Medical Group, Temecula Valley Physicians Medical Group, and Menifee Valley Community Medical Group — (collectively “PromiseCare,” “we,” “us,” or “our”) is committed to protecting the privacy of your health information.
We create records of the examinations, treatments, and services you receive through our network of providers, clinics, urgent care centers, imaging centers, and partner facilities. We need these records to provide you with quality care and to meet our legal obligations.
This Notice applies to all records of your care created by PromiseCare Medical Group and its affiliated entities. It describes your rights regarding your protected health information (PHI) and explains how we may use and disclose that information.
We are required by law to:
- Maintain the privacy of your PHI
- Provide you with this Notice of our legal duties and privacy practices
- Follow the terms of the Notice currently in effect
- Notify you in the event of a breach affecting your PHI
If you have questions about this Notice, contact our Privacy Officer:
Privacy Officer
PromiseCare Medical Group Privacy Office
1545 W. Florida Ave., Hemet, CA 92543
Phone: (951) 390-2840 | TTY: 711
Email: contact@promisecare.com
How PromiseCare May Use and Disclose Your Protected Health Information
The following categories describe the ways in which we use and disclose your PHI. Not every use or disclosure in a category is listed, but all permitted uses and disclosures fall within one of these categories.
For Treatment
We use and disclose your PHI to provide, coordinate, and manage your medical treatment and services. For example, your primary care physician may share information about your diagnosis and treatment plan with a specialist, urgent care provider, or hospital to coordinate your care. Information may be shared electronically among providers in our network through our health information systems.
For Payment
We may use and disclose your PHI to bill and collect payment for the services we provide. For example, we may submit claims to your Medicare Advantage plan, HMO, or other insurance carrier that include your diagnosis codes, procedure codes, and relevant clinical information. We may also verify your benefits or obtain prior authorization.
For Health Care Operations
We may use and disclose your PHI for our operational activities, which include quality assessment, care coordination, utilization management, medical review, legal and compliance functions, and training of clinical staff. For example, our quality improvement team may review patient records to assess care outcomes and improve clinical practices.
Appointment Reminders and Health-Related Communications
We may contact you to remind you of scheduled appointments, to provide information about treatment alternatives, or to communicate health-related benefits and services that may be of interest to you. These communications may be made by phone, text, or email based on the preferences you have provided.
Individuals Involved in Your Care or Payment
With your agreement or where required in an emergency, we may share relevant PHI with a family member, friend, or other person you identify as involved in your care or payment. In emergencies where you cannot express a preference, we will use our professional judgment about what is in your best interest.
Appointment and Care Coordination Through the Patient Portal
You may access portions of your health information through our patient portal (operated by NextMD). Information available through the portal is subject to your portal account terms and applicable information access laws, including the 21st Century Cures Act, which provides rights to access your electronic health information without blocking or unreasonable delay.
Disaster Relief
We may share your PHI with entities assisting in disaster relief efforts to help notify your family of your condition, status, and location, subject to your agreement where practicable.
Organ and Tissue Donation
Consistent with applicable law, we may disclose PHI to organ procurement organizations for the purpose of facilitating donation and transplantation.
Research
We may disclose PHI to researchers when research has been approved by an Institutional Review Board with appropriate privacy protections in place.
Required by Law
We will disclose your PHI when required to do so by federal, state, or local law, including court orders, subpoenas, and valid requests from law enforcement agencies, subject to applicable legal limitations.
Public Health Activities
We may disclose PHI to public health authorities for activities such as disease surveillance, prevention, and control; reporting births and deaths; reporting child or elder abuse or neglect; and reporting adverse events related to medications or medical devices to the FDA.
Health Oversight
We may disclose PHI to health oversight agencies (such as CMS, the California Department of Public Health, or the California Medical Board) for audits, investigations, inspections, and licensure activities.
Workers’ Compensation
We may disclose PHI as required for workers’ compensation or similar programs.
Serious Threats to Health or Safety
We may disclose PHI when necessary to prevent a serious and imminent threat to the health or safety of a person or the public.
Business Associates
We share PHI with certain business associates who perform services on our behalf — such as billing contractors, IT service providers, and laboratory partners. We require all business associates to protect your PHI through a written Business Associate Agreement.
Specialized Government Functions
We may disclose PHI to authorized federal officials for national security and intelligence activities, or for the protection of the President and other government officials.
Marketing and Fundraising
We will not use or disclose your PHI for marketing purposes without your written authorization, except as permitted by law (such as face-to-face communications with you or nominal-value promotional items). We will not sell your PHI. If PromiseCare ever engages in fundraising activities, we may contact you using limited PHI (such as your name and contact information) unless you opt out, which you may do at any time by contacting our Privacy Officer.
Special Protections for Reproductive Health Information
Effective June 25, 2024, PromiseCare Medical Group complies with the HHS Final Rule implementing new HIPAA Privacy Rule protections for reproductive health information (45 C.F.R. §§ 160, 164).
We will not use or disclose your PHI related to reproductive health care to investigate, impose liability on, or identify you or another person for seeking, obtaining, providing, or facilitating lawful reproductive health care — whether that care was sought or obtained in California or in any other state where such care is lawful.
Before using or disclosing PHI potentially related to reproductive health care for purposes other than treatment, payment, or healthcare operations, we are required to obtain a signed attestation from the requesting party confirming that the request is not for one of the prohibited purposes described above.
California Law: California’s Confidentiality of Medical Information Act (CMIA) and other California statutes provide additional protections for reproductive health information, mental health information, substance use disorder records, and other sensitive categories of health information. In cases where California law provides greater privacy protections than federal HIPAA requirements, PromiseCare follows California law.
Other Uses and Disclosures Requiring Your Written Authorization
For uses and disclosures not described in this Notice, we will ask for your written authorization. You may revoke your authorization at any time in writing by contacting our Privacy Officer. Revocation applies to future uses and disclosures; it does not affect actions already taken in reliance on the authorization.
Your Rights Regarding Your Protected Health Information
Right to Inspect and Copy Your PHI
You have the right to inspect and obtain a copy of your PHI in our records, with limited exceptions. To request access, submit a written request to our Privacy Officer. We may charge a reasonable cost-based fee for copies. If we deny your request, we will explain why and, in most cases, give you the right to have the denial reviewed.
Under the 21st Century Cures Act and ONC Information Blocking Rule, you also have the right to access your electronic health information through the PromiseCare patient portal without unreasonable delay or charges beyond those permitted by law.
Right to Request Amendment
If you believe your PHI in our records is incorrect or incomplete, you may request an amendment in writing, with an explanation of why the amendment is needed. We may deny requests that are not supported by a valid basis, and we will notify you of any denial with the opportunity to submit a statement of disagreement.
Right to an Accounting of Disclosures
You may request a list of disclosures of your PHI made by PromiseCare for purposes other than treatment, payment, and healthcare operations, and other exceptions. Requests must be in writing. The first accounting in a 12-month period is free.
Right to Request Restrictions on Use or Disclosure
You may request that we restrict certain uses or disclosures of your PHI. We are not always required to agree, except: if you request that we not disclose PHI to a health plan for services you paid for out-of-pocket in full, we must honor that request.
Right to Request Confidential Communications
You may request that we contact you about healthcare matters through a specific method or at a specific location (for example, by mail only or only at a work phone number). We will accommodate reasonable requests without requiring justification.
Right to Receive Notification of Breach
As required by law, we will notify you within 60 days following the discovery of a breach of your unsecured PHI. Notification will describe the breach, the types of information involved, steps you should take to protect yourself, and what PromiseCare is doing to investigate and mitigate the breach.
Right to a Paper Copy of This Notice
You have the right to a paper copy of this Notice at any time. Contact our office or Privacy Officer to request one. You may also access this Notice on our website at promisecare.com.
Right to Revoke Authorization
You may revoke any previously granted written authorization to use or disclose your PHI by submitting a written revocation to our Privacy Officer. Revocation does not apply to actions already taken in reliance on the prior authorization.
Language Assistance
PromiseCare Medical Group provides free language assistance services to patients and members whose primary language is not English. If you need this Notice translated or explained in another language, or if you need the assistance of a qualified interpreter to discuss your privacy rights, please contact us at (951) 390-2840 (TTY: 711).
Esta información está disponible en español. Llame al (951) 390-2840.
Changes to This Notice
PromiseCare Medical Group reserves the right to change the terms of this Notice and to make revised terms effective for PHI we already hold and for PHI we receive in the future. The current Notice is posted in our facilities and on our website. The effective date appears at the top of the first page. If we change our Notice, a revised copy will be available upon request and posted online.
How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with PromiseCare or with the federal government. You will not be penalized or retaliated against for filing a complaint.
To file a complaint with PromiseCare:
Privacy Officer
PromiseCare Medical Group Privacy Office
1545 W. Florida Ave., Hemet, CA 92543
Phone: (951) 390-2840 | TTY: 711
Email: contact@promisecare.com
To file a complaint with the U.S. Department of Health and Human Services:
Office for Civil Rights, U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
You may also contact the HHS OCR Regional Office for Region IX:
90 7th Street, Suite 4-100
San Francisco, CA 94103
Phone: (415) 437-8310 | TDD: (415) 437-8311