PromiseCare Medical Group
Effective Date: March 12, 2026
Last Updated: March 12, 2026
Notice of Nondiscrimination
PromiseCare Medical Group complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, or disability. PromiseCare does not exclude people or treat them differently because of race, color, national origin, sex, age, or disability.
PromiseCare Medical Group:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need any of these services, contact our Section 1557 Coordinator:
Section 1557 Coordinator
Section 1557 Coordinator
PromiseCare Medical Group
1545 W. Florida Ave., Hemet, CA 92543
Phone: (951) 390-2840
TTY: 711
Email: contact@promisecare.com
How to File a Discrimination Complaint
If you believe that PromiseCare Medical Group has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with our Section 1557 Coordinator using the contact information above. You can file a grievance in person, by mail, fax, or email.
If you need help filing a grievance, our Section 1557 Coordinator is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By mail or phone:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Section 1557 Grievance Procedure
PromiseCare Medical Group has adopted an internal grievance procedure providing for the prompt and equitable resolution of complaints alleging any violation of Section 1557 of the Affordable Care Act (ACA) and its implementing regulations (45 C.F.R. Part 92).
How to file a grievance with PromiseCare:
- Submit your complaint in writing to the Section 1557 Coordinator at the address or email listed above. Your complaint should describe the alleged discriminatory action and include your contact information.
- The Section 1557 Coordinator will acknowledge receipt of your complaint within 5 business days and will investigate the complaint.
- We will provide you with a written determination and the basis for the determination within 30 calendar days of receiving your complaint.
- The person filing the complaint may appeal the determination to Chief Executive Officer (Ben Phillips, MBA) within 15 calendar days of receipt of the determination. A decision on the appeal will be provided within 30 calendar days.
You are protected from retaliation for filing a complaint. No action will be taken against you for exercising your rights under this grievance procedure or under Section 1557.
If you are dissatisfied with our resolution, you may file a complaint with HHS OCR at any time using the contact information above.
Language Assistance — Free Services Available
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call (951) 390-2840 (TTY: 711).
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (951) 390-2840 (TTY: 711).
注意： 如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (951) 390-2840（TTY：711）。
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (951) 390-2840 (TTY: 711).
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (951) 390-2840 (TTY: 711)번으로 전화해 주십시오.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (951) 390-2840 (TTY: 711).
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (951) 390-2840 (телетайп: 711).
تنبيه: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوفر لك بالمجان. اتصل بـ (951) 390-2840 (رقم هاتف الصم والبكم: 711).
ملاحظه: اگر به فارسی صحبت میکنید، خدمات کمک زبانی به صورت رایگان در اختیار شما قرار میگیرد. با شماره (951) 390-2840 (TTY: 711) تماس بگیرید.
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध हैं। कृपया (951) 390-2840 (TTY: 711) पर कॉल करें।
ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਵਿੱਚ ਉਪਲਬਧ ਹਨ। (951) 390-2840 (TTY: 711) ‘ਤੇ ਕਾਲ ਕਰੋ।
ប្រយ័ត្ន៖ ប្រសិនបើអ្នកនិយាយភាសាខ្មែរ, ការបំរើអំពីភ្ជាប់ភាសា ដោយ ឥតគិតថ្លៃ គឺអាចរកបានសម្រាប់អ្នក។ ចូរទូរស័ព្ទ (951) 390-2840 (TTY: 711)។
注意事項： 日本語を話される場合、無料の言語支援をご利用いただけます。(951) 390-2840（TTY：711）までお電話ください。
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (951) 390-2840 (TTY: 711).
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (951) 390-2840 (ATS: 711).